Return Policy

【Order Cancellation Policy】

1. Order Cancellation

• Only accept cancellation requests within 24 hours of order processing (when status shows "Pending Production")

• Orders in production or shipped cannot be canceled

• Successful cancellations will be refunded via original payment method within 5-7 business days

【Return Policy】(Legal Disclaimer)
Notice: These are independently designed non-licensed products. Returns based on brand authorization claims are not accepted

2. Return Eligibility

• Timeframe: 7 calendar days after delivery (based on tracking records)

• Eligible Cases:
  √ Size mismatch/manufacturing defects (video proof required)
  √ Shipping damages (must retain original packaging)
  × Customized items (including printed numbers/badges)
  × Clearance items (marked "Final Sale" on product page)
  × Worn/washed/altered items
  × Missing accessories (tags/box/free gifts)

3. Return Requirements

• Must maintain:
  √ Pristine unworn condition
  √ Complete original packaging (with security tags)
  √ All accessories
  √ Intact shipping label

• Return package:
  → Use rigid box packaging
  → Attach RMA code (obtain from customer service)
  → Include printed order copy
  → COD/regular mail not accepted

4. Return Process (Optimized)
   Step 1: Contact Support

• Email:fei947218125@163.com

• Provide: Order number + issue description + 4 clear photos (overview/flaw close-ups/care tag/packaging)

• Await audit (response within 24hrs)

Step 2: Prepare Documents

• Print return authorization form (provided by CS)

• Complete triple commercial invoices (state "Returned Goods - No Commercial Value")

• Secure documents in waterproof transparent pouch on exterior

Step 3: Arrange Shipping

• Recommended tracked couriers (DHL/FedEx preferred)

• Assume all shipping risks/costs

• Submit tracking number to CS for records

Step 4: Quality Inspection & Refund

• 3-5 business days for inspection upon receipt

• Qualified returns: Refund via original method (excluding coupon value)

• Disqualified items: Return collect or destruction confirmation (email notification)

【Special Notes】

• International returns may incur secondary customs duties (buyer's responsibility)

• PayPal refunds require original transaction ID

• Bulk orders (10+ pieces) need additional return agreement

• Disputed orders will be suspended until resolution

• Fraudulent returns will be blacklisted